Chris Gómez

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Articles

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  • Delivery Cost for Zafra Customers

    Agents should fill out this template when they want to create knowledge from a ticket. Title Subtitle about the article   Paragraph 1 This info doesn't exist on our HC!   Paragraph 2 This is more i...

  • I've lost the returns form I received with my delivery, What do I do?

    You can download a returns form (attached to this article) or simply head to our online form and fill it out to make a returns request. You can use bulleted lists to highlight content:  Highlight ...

  • All about returns

    Our refund policy is here, but you may have additional questions about returns. We’ve tried to answer as many of your returns questions as possible below. You can use bulleted lists to highlight co...

  • Can I return a web order in a store?

    You can certainly return an item in store that you purchased on the web! Just make sure you have a digital or print copy of your receipt. You can use bulleted lists to highlight content:  Highligh...

  • Wrong size & replacements/refunds

    Please reach out to our support team by clicking on the SUBMIT A REQUEST link in the top right corner or right HERE.   Please reach out to our support team by clicking on the SUBMIT A REQUEST lin...

  • What do I do if I need to return something?

    If you need to make a return use the submit a request button above our reach out to us at support@zenshop.com and our team can assist you. You can also include images and video.

  • I don’t like my item - can I get a refund?

    We have a refund policy outlined here. Depending on the reason for your return or refund, you may be entitled to a full or partial refund. You can use bulleted lists to highlight content:  Highlig...

  • Refunds and store credit

    When an item does not work out, we can initiate a refund via the original method of payment or provide you with store credit. You can use bulleted lists to highlight content:  Highlight #1 Highlig...

  • How do I initiate an exchange?

    If you wish to exchange an item, please follow the process below. Please have your order number ready. You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Tex...

  • All about refunds

    Our refund policy is here, but you may have additional questions about refunds. We’ve tried to answer as many of your refund questions as possible below. You can use bulleted lists to highlight con...